F.A.Q - Frequently Asked Questions

 Can I tow with a rent car?

 What happens if I return the car late?

 Can I take the seats out of a rent van?

 What is the policy on off-road driving?

 Can payment be made at one location and the car rented at another?

 What are the requirements for a rental?

 Is there any optional equipment?

 Can I drop the car at a different location than where I indicated?

 Who can drive the car?

 What is your fuel policy?

 May I reserve a specific Car Model?

 Can I upgrade my vehicle once the rental period has commenced?

 If the car is damaged would a replacement be available?

 What should I do in the case of an accident?

 Is there a charge for Cars delivered to my Hotel or Apartment ?

 How do we find you at the airport?

 What is the policy for Non Show?

 Do I always need to buy insurance when I rent a car?

 I have not been to Greece before - do you drive on the right hand side of the road ?

 What does your Rates include?

 Why are Motor Plan Ltd. rates so low?

 Does Motor Plan Ltd. offer any special Packages for Car Rental?

 What is the EURO currency and how do I use it?

 What forms of payment do you accept?

 Is it safe to give my credit card number to Motor Plan Ltd. over the Internet?

 What if I am afraid of sending my credit card information?

 What happens if I didn't know the terms and conditions of your Organization when i made a request?

 What should I do if I still have questions but they aren't answered here?

 

Can I tow with a rent car?

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

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What happens if I return the car late?

Late returns can effect the type of rate assigned to the rental. Returns after the Agreed Hour usually result in charge of another day because the Car is scheduled to delivered to another customer.

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Can I take the seats out of a rent Car?

Sorry, all seats must remain in the Car.

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What is the policy on off-road driving?

Generally, vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads.
Off-road use is a violation of the rental agreement.

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Can payment be made at one location and the car rented at another?

No. The renter must qualify at the renting location with their own form of payment, valid drivers license, and must meet the minimum age requirements.

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What are the requirements for a rental?

An acceptable valid driver's license, issued from your country of residence, held at least one year, MUST be presented at time of rental.
Driver must be at least 21 years old for car Groups A,B,C, and 25 years old for cars of all other Groups.
Driver must have valid license aged at least 12 months.

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Is there any optional equipment ?

Based on availability the following optional equipment may be offered and charged extra :

Roof Rack
CD or audiocassette player
Maps of specified areas

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Can I drop the car at a different location than where I indicated?

This could be arranged with our office, and it implies special charge rates according to the location, where you shall leave the car. But  you cannot leave it anywhere else than where you indicated rental without prior contacting the rental office.

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Who can drive the car?

Only the person, who has signed the rental, can drive the car. Otherwise, the insurance does not cover the customer. If there are other people, who wish to drive the car, they must sign the contract too, as additional Drivers. The Maximum number of Additional Drivers is 3.

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What is your fuel policy?

You have the following two options:

Option One
Pay in advance for the fuel and bring the car back empty. Our Organization will fill the car at, or sometimes below, the current retail pump price. Regardless of how much fuel is left in the tank, credits will not be given for unused gas.

Option Two
If you aren't sure how far you'll be driving, but plan to stop for gas, don't pay Our Organization in advance for gas and bring the car back full to avoid any refueling service charge.

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May I reserve a specific Car Model?

Reservations can only be made by Group, not by model. Models mentioned are typical and well known examples of the type of car you can expect. Our Organization reserve the right to substitute the vehicles for others with similar or superior caracteristics or a more expensive Group without any Charge.

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Can I upgrade my vehicle once the rental period has commenced?

In order to upgrade your Rental Period you may come in Contact with Our Organization. We will do our best to help you. It depends on car availability.

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If the car is damaged would a replacement be available?

Yes, it that car was damaged a replacement would be provided by the Car Hire Company.

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What should I do in the case of an accident?

First contact the police to complete an accident report and immediately contact the Car Hire Company from which the car was rented.

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Is there a charge for Cars delivered to my Hotel or Apartment ?

Our Cooperators may deliver your Car at any place you wish. This can be either your Hotel or the Airport / Port. For Hotels in Town or for places where is a Companion Car Rental Office the delivery of your Car is Free. For deliveries where are far away from the rental Station there is an extra Charge. This charge is calculated from the Number of Km that you are away from the Station.

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How do we find you at the airport ?

Most of our Car hire Companies have a Desk at the big Airports of Greece. So when you arrive, you must go to these Desks, show your vouchers and get your Car. In case of small Airports, Our Representative will be holding a Card with your Name on it !

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What is the policy for Non Show?

For Non Show our Organization reserves the right to charge your Credit Card for 2-3 days of Your Car Rental Package. It depends from the Car Model and the Car Rental Period.

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What forms of payment do you accept?

We accept the following major credit cards: Visa, MasterCard, American Express, Eurocard or Eurocheck
or bank remittance. Personal checks are not accepted.

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Do I always need to buy insurance when I rent a car?

If you have fully insured your own vehicle, including collision and comprehensive coverage, and rent a vehicle for pleasure only, you may not need to buy extra insurance from the rental company. However, if you have an accident, you may not be covered for the loss-of-use of the vehicle while it is being repaired. This cost could get quite expensive, therefore, it may be best to make sure to get their insurance.

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I have not been to Greece before - do you drive on the right hand side of the road ?

Yes - the same as USA and most countries in Europe - our cars are left hand drive with manual gear change.

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What does your rates include?

Our Rates include :

Unlimited Mileage for rentals more than 3 days
Full Comprehensive Insurance (C.D.W) for all vehicles (This service is not available in all Car Rental Companies )
Personal accident insurance, covering all the passengers in the car ( In some occusions there is extra charge )
Tax and Services 18%
Deliveries and collections Free of charge from airport, port, city hotels or in any Interdynamic office.
Breakdown recovery service all over Greece ( This service is available 24 Hours the Day )
Baby seat or luggage rack on request, free of charge ( In some occasions there is an extra charge for this service )
Large road map of the area, city maps and tourist guide of Greece in various languages.
We would like to advice you, whenever you make a Car reservation, to ask to our Reservation Department for the Terms And Conditions for the Car Rental Company. We guarantee to you that the service you will receive will be worthy of the money you will pay.

Our Rates do not include :

Airport Taxes for deliveries and collections from airport.

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Why are Motor Plan Ltd. rates so low?

Being independently owned and operated has allowed us to keep our expenses low and in return, pass our savings on to you, the customer. There are many car rental companies out there. We think our low rates will help you decide to go with Us.

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Does Motor Plan Ltd.offer any special Packages for Car Rental?

Our company offers to our Customers Special Low Prices for 7 days Car Rental. This is a Special Package that you should have in mind when you make a request to our Reservation Department.

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What is the EURO currency and how do I use it?

The Euro is the unified currency, which will be used in countries belonging to the European Monetary Union. There are 12 countries that will join to offer one single currency as of January 1, 2002. Until this time, local currency will still be used and traded. However, prices may already be quoted in Euros as well as local currency. The Euro symbol looks like this: €.

The 12 participating countries are:
Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, and Spain.

The following four countries will not be participating in the unified currency:
Denmark, Sweden, Turkey, and the United Kingdom.

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Is it safe to give my credit card number to Motor Plan Ltd. over the Internet?

Motor Plan Ltd. has created a secure environment for credit card transactions. We use Secure Sockets Layer (SSL) technology to encrypt all personal information including your name, address, and your credit card number to prevent it from being read during transmission over the Internet.

If you prefer not to send your credit card number over the Internet, you may call us. We want you to feel confident that your personal information is secure. Your trust and respect is our highest priority.

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What if I am afraid of sending my credit card information?

We also give you the option of faxing us your reservation request. Please fill out the Reservation Form completely, print it out and fax it to our office at + 30 8970 21234. Remember, we will not process your reservation without valid credit card information.

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What happens if I didn't know the terms and conditions of your Organization when I made a request?

In every site and in every service that we provide to you, we have obvious titles, where we say about Rental Info and where we suggest you to read and understand the terms of our company before you make a request. Also in the last level, in our reservations forms, we refer about Rental Info and that is the last step before you make your on-line reservation. So we have made clear to you our terms and conditions and we have no responsibility as Organization.

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What should I do if I still have questions but they aren't answered here?

We try to make a complete list of questions. If one of your questions still remains unexplained or not properly answered, do not hesitate to contact us. We will be happy to answer it and explain it thoroughly.

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